Call 0330 4416157 Email: info@juststoves.co.uk

FAQ

1. Where is Just Stoves based?

Just Stoves is a trading name of Essex Log Burners Limited (Company No. 14622133).

  • Trading address & showroom: Unit 28B, Alpha Garden Centre, London Road, Wickford, Essex, SS12 0JX

  • Registered office: 46 Hullbridge Road, South Woodham Ferrers, Chelmsford, Essex, CM3 5NG

You can contact us by email at info@juststoves.co.uk or by phone on 0330 4416157.

2. How long does delivery take?

Most orders are delivered within 2–5 working days.

  • Large items (e.g., stoves) are shipped on pallets.

  • Smaller items are sent via courier.

  • Delivery is kerbside only, so someone must be available to help unload.

  • You can also choose to collect your order from our Wickford showroom.

3. Do you deliver across the UK?

Yes — we deliver UK-wide.

  • Standard delivery is free to most mainland addresses.

  • Additional fees may apply for remote or offshore locations.

4. Can I return an item?

Yes. For consumers, you have 14 days from receipt to cancel and return your order, provided items are unused, uninstalled, and in original packaging.

  • Return shipping is at your own cost.

  • A full refund (minus any extra delivery services, e.g. timed slots) will be processed within 14 days of receipt.
    For full details, see our [Returns Policy].

5. What warranty do your products come with?

All stoves and accessories are covered by the manufacturer’s warranty.

  • Stove bodies are typically covered for 5–10 years.

  • Accessories and components are usually covered for 1–2 years.
    To maintain warranty coverage, all stoves must be installed by a qualified HETAS or Gas Safe engineer.
    See our [Warranty Information] page for details.

6. Do you install stoves?

No — Just Stoves does not provide installation services.
We recommend using a qualified HETAS or Gas Safe engineer to ensure compliance with UK Building Regulations.

7. What payment methods do you accept?

We accept a wide range of secure payment methods, including:

  • Visa, Mastercard, American Express

  • PayPal

  • Shopify Payments

All transactions are processed securely via SSL encryption.

8. Do you offer trade pricing?

Yes — we welcome trade customers, including installers, builders, and retailers.

  • Trade accounts benefit from exclusive discounts, priority processing, and direct-to-site delivery options.

  • To apply, email info@juststoves.co.uk with your business details and proof of trade status.

9. What if my order arrives damaged or incorrect?

Please inspect items upon delivery.

  • If damaged, sign as “damaged” and take photos immediately.

  • Report issues to us within 48 hours.

  • We’ll arrange replacements or refunds as quickly as possible.

10. What fuels can I use in my stove?

This depends on the model you purchase:

  • Wood-burning stoves are designed for seasoned or kiln-dried wood.

  • Multi-fuel stoves can also burn approved smokeless fuels.
    Many of our models are DEFRA-approved, meaning they can be used in UK smoke control areas.
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